Service Issue Resolution – Morrison Telecom

MTM is always there when you need us
MTM is best prepared for guiding service issues to resolution:
- Seasoned techs get fast results
- Quick access to service inventory and service issue record
- Established relationships with carrier and vendor contacts and escalation protocols
CCNA Cisco Certified

Available API integration
Service issue root-cause tracking
Reporting, tracking, and real time updates
Trouble ticketing:
- Avg. response time: 5 minutes
- Avg. resolution time: 1 hour 25 minutes

Common Service Issue Root Causes

Video Service Issue

Bad receiver, defective cable, or billing issue.

CPE

Problem on the customer side of the DMARC, including a failing IAD or cable connection.

Defective Cable

Bad cable that requires replacement or service moved over to an available pair.

Network Outage

roblem on the carrier's side of the MPOE.

PBX Programing

Requires a config change on the customers PBX.

Translations

Config changes on the carrier's switch.

Alarm Panel

Problems with the alarm equipment or monitoring company.

Billing Resolution

Any issue that requires a billing adjustment or change is service.

Power Failure

When a power failure has a negative impact on the voice equipment.

Unseated Connections

Cables that have become loose or unplugged and require being plugged into a device.

For your best solution!